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Customer Call Back Option

XCast Labs introduces the ACD Callback Option for Hosted PBX service. This feature gives callers the option to wait for an agent or hang up, while still maintaining their place in queue, and receive a callback when they get to the front of the queue. If a callback from ACD fails (Busy, No-Answer) there will be 2 more attempts to reach the caller, with a 10-minute delay between attempts. To begin using, a customer will need to set up their

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Call blocking features

Another XCastLabs first! Complete Call Management and Robocall Blocking

Our newly released unique and patent protected feature provides end users complete call management.  When this feature is enabled, callers are prompted to press a digit before being connected.  Every time someone successfully completes the CAPTCHA, their number will automatically get added to your Contact list. The system remembers their response so they will not be continually presented with that message.  Calls that can’t dial a digit will be disconnected. You can also add contacts in advance to your Contact

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Microsoft Teams Direct Routing

Microsoft Teams Integration

Address trunk accounts can now be set up to support Direct Routing. This allows users to place and receive calls from within Microsoft Teams. When such calls are made they will be routed through their Address Trunk account, utilizing the service plans and rates that are active on that account.  This integration allows organizations to utilize MS Teams as an office phone system. Easily add this service anytime. For new customers contact sales@xcastlabs.com. If you’re an existing customer, contact our

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Customers love us

Customers Love Us

We welcome you to review our services on Sourceforge.net – XCast Labs Reviews

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XCast Named Top Ten VoIP Provider

Several technology-focused magazines have identified XCastLabs as one of the outstanding companies in 2020. Like Enterprise Networking magazine, the company is frequented cited in the media for its outstanding network and its team’s commitment to respond to customer’s emerging business needs.

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XCast’s Newest Feature – Voicemail To Text

XCast offers Voicemail to Text available as a Hosted PBX feature. PBX users can elect to have the voicemail transcription added to their voicemail alert delivered to their email.  Contact us today and add this feature to your PBX Phone System!

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10 Most Prestigious Companies of the year 2021

CIO Bulletin selected XCast Labs as one of the 10 most prestigious companies of the year 2021! Read the full article on the CIO Bulletin website which features our XCast Founder and Executive Chair, Patricia Mathis, and XCast Co-Founder and CTO, Vladimir Smelyansky.

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XCast Introduces PBX Desktop collaboration

XCast introduces PBX desktop collaboration.  Your PBX features will now extend to your PC or Mac for a convenient, powerful softphone. Make and manage your calls and conference calls from your desktop. The XCast Desktop phone can be used anywhere in the world with Internet.

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XCast Applications

The Attendant Console, Portals and Web Phone are easily accessible to customers through the Voice Control Panel. Find what you need with the touch of an icon, under the new Applications tab.  The XCast Voice Control Web Portal makes business easy! For more information contact info@xcastlabs.com

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Call Center Software

Call Center Software Solutions

XCast now offers an award winning next generation All-In-One Cloud and/or premise based Contact Center Solution.

Our solution makes your agents more productive so they can sell more and deliver top-notch service. Our product delivers the advanced features and tools you need to compete and deliver as best-in-class.

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XCast Awarded New Patent

Our newest patent prevents call loops for wholesale VoIP termination. This feature was first introduced several years ago by the XCast engineering team and is one of several patents awarded to XCast.  XCast’s innovative technology provides call loop detection and prevention for VoIP SIP-based wholesale traffic termination when multiple carriers are involved in handling the same phone call. 

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Expanded Connectivity Services

Expanded Connectivity Services

XCast customers have reliable expanded connectivity services such as wireless, DSL, T-1 Services, Ethernet service, and OCx. Each service has a different fit and levels of pricing so we can easily customize a package to your needs. XCast utilizes the best providers everywhere for US national coverage and International locations. Our years of experience in voice and data services ensure a seamless process between engineering solutions, implementation and on-going support needs.  Inquire about our services today!

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