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Microsoft Teams Direct Routing

Microsoft Teams Integration

Utilize Microsoft Teams as a primary or secondary device with your Hosted PBX or SIP Trunk account.

Features include instant messaging, voice and video calls, document sharing, and many more!

How does it work?
Direct Routing allows users to place outbound calls from within Teams, and when such calls are made they will be routed through their PBX or Trunk account, utilizing the service plans and rates that are active on that account. 

It also allows a user to receive calls, within Teams, that are placed to a phone number on the PBX or Trunk that has been associated with that Teams user. 

The MS Teams Mobile App provides a user the capability to chat and receive or place outbound calls using their PBX extension on their Android and Apple devices.

Do I need a Microsoft Office 365 license?  Yes
You can use Office 365 – E1, E3, and E5 licensing.  The E5 license includes a Microsoft Common Phone add-on license.  With E1 and E3 you need to procure additional Microsoft Common Phone add-on licenses – which allow you to use your existing XCast Labs service that provides higher quality at a lower price than Microsoft voice service.

Easily add this service anytime. For new customers contact If you’re an existing customer, contact our customer care team at

Check out other available Sip Trunk features here.

If you’re new to Microsoft Teams, learn more by visiting their website.