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Customer Call Back Option

XCast Labs introduces the ACD Callback Option for Hosted PBX service. This feature gives callers the option to wait for an agent or hang up, while still maintaining their place in queue, and receive a callback when they get to the front of the queue. If a callback from ACD fails (Busy, No-Answer) there will be 2 more attempts to reach the caller, with a 10-minute delay between attempts. To begin using, a customer will need to set up their

Call blocking features

Another XCastLabs first! Complete Call Management and Robocall Blocking

Our newly released unique and patent protected feature provides end users complete call management.  When this feature is enabled, callers are prompted to press a digit before being connected.  Every time someone successfully completes the CAPTCHA, their number will automatically get added to your Contact list. The system remembers their response so they will not be continually presented with that message.  Calls that can’t dial a digit will be disconnected. You can also add contacts in advance to your Contact

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Microsoft Teams Direct Routing

Microsoft Teams Integration

Address trunk accounts can now be set up to support Direct Routing. This allows users to place and receive calls from within Microsoft Teams. When such calls are made they will be routed through their Address Trunk account, utilizing the service plans and rates that are active on that account.  This integration allows organizations to utilize MS Teams as an office phone system. Easily add this service anytime. For new customers contact sales@xcastlabs.com. If you’re an existing customer, contact our

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Customers love us

Customers Love Us

Check out our many reviews from happy people. Customers love our products and services. We welcome your feedback and would like to hear from you at: XCastLabs Reviews Leave us a review or for inquiries please contact info@xcastlabs.com.

XCast Named Top Ten VoIP Provider

Several technology-focused magazines have identified XCastLabs as one of the outstanding companies in 2020. Like Enterprise Networking magazine, the company is frequented cited in the media for its outstanding network and its team’s commitment to respond to customer’s emerging business needs.

XCast’s Newest Feature – Voicemail To Text

XCast offers Voicemail to Text available as a Hosted PBX feature. PBX users can elect to have the voicemail transcription added to their voicemail alert delivered to their email.  Contact us today and add this feature to your PBX Phone System!

10 Most Prestigious Companies of the year 2021

CIO Bulletin selected XCast Labs as one of the 10 most prestigious companies of the year 2021! Read the full article on the CIO Bulletin website which features our XCast Founder and Executive Chair, Patricia Mathis, and XCast Co-Founder and CTO, Vladimir Smelyansky.

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XCast Introduces PBX Desktop collaboration

XCast introduces PBX desktop collaboration.  Your PBX features will now extend to your PC or Mac for a convenient, powerful softphone. Make and manage your calls and conference calls from your desktop. The XCast Desktop phone can be used anywhere in the world with Internet.

XCast Applications

The Attendant Console, Portals and Web Phone are easily accessible to customers through the Voice Control Panel. Find what you need with the touch of an icon, under the new Applications tab.  The XCast Voice Control Web Portal makes business easy! For more information contact info@xcastlabs.com

Call Center Software

Call Center Software Solutions

XCast now offers an award winning next generation All-In-One Cloud and/or premise based Contact Center Solution.

Our solution makes your agents more productive so they can sell more and deliver top-notch service. Our product delivers the advanced features and tools you need to compete and deliver as best-in-class.

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XCast Awarded New Patent

Our newest patent prevents call loops for wholesale VoIP termination. This feature was first introduced several years ago by the XCast engineering team and is one of several patents awarded to XCast.  XCast’s innovative technology provides call loop detection and prevention for VoIP SIP-based wholesale traffic termination when multiple carriers are involved in handling the same phone call. 

Expanded Connectivity Services

Expanded Connectivity Services

XCast customers have reliable expanded connectivity services such as wireless, DSL, T-1 Services, Ethernet service, and OCx. Each service has a different fit and levels of pricing so we can easily customize a package to your needs. XCast utilizes the best providers everywhere for US national coverage and International locations. Our years of experience in voice and data services ensure a seamless process between engineering solutions, implementation and on-going support needs.  Inquire about our services today!

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Call center agent

Customer Call Back Option

XCast Labs introduces the ACD Callback Option for Hosted PBX service.

This feature gives callers the option to wait for an agent or hang up, while still maintaining their place in queue, and receive a callback when they get to the front of the queue.

If a callback from ACD fails (Busy, No-Answer) there will be 2 more attempts to reach the caller, with a 10-minute delay between attempts.

To begin using, a customer will need to set up their ACD queue on the ACD tab. The manual is available for download on our VCP support tab. For questions, please contact support at 800-254-3109 or to set up a new account, email sales@xcastlabs.com.

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Call blocking features

Another XCastLabs first! Complete Call Management and Robocall Blocking

Our newly released unique and patent protected feature provides end users complete call management. 

When this feature is enabled, callers are prompted to press a digit before being connected.  Every time someone successfully completes the CAPTCHA, their number will automatically get added to your Contact list. The system remembers their response so they will not be continually presented with that message.  Calls that can’t dial a digit will be disconnected.

You can also add contacts in advance to your Contact list which will allow these authorized callers to bypass Captcha. This could be your pharmacy, doctors’ office, or school that send automated messages that can’t dial the Captcha. Get the calls you want and skip the ones you don’t.

The CONTACTS TAB replaced the Speed Dial tab and is a collaboration with Captcha.  Here you can assign special attributes to calls such as speed dial, type of call rejection, ring style, Do Not Disturb, and robocall screening.

Captcha is available to PBX and Single-line customers.


Do not accept calls from anonymous callers

No Caller ID, no problem. We have an option for that too. If an inbound call is not signed such as international calls or the attestation level is below A, the call will be sent to voicemail. These call blocking features are located in the Features tab of the Voice Control Panel.

For assistance adding this feature to your existing service, please contact support@xcastlabs.com or 800-254-3109. For new customers, please reach out to our sales department at sales@xcastlabs.com or call 844-853-3390.

Our current promotions include these call blocking features!

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Microsoft Teams Direct Routing

Microsoft Teams Integration

Address trunk accounts can now be set up to support Direct Routing. This allows users to place and receive calls from within Microsoft Teams.

When such calls are made they will be routed through their Address Trunk account, utilizing the service plans and rates that are active on that account. 

This integration allows organizations to utilize MS Teams as an office phone system.

Easily add this service anytime. For new customers contact sales@xcastlabs.com. If you’re an existing customer, contact our customer care team at support@xcastlabs.com


Check out other available Sip Trunk features here.

If you’re new to Microsoft Teams, learn more by visiting their website.

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Customers love us

Customers Love Us

Check out our many reviews from happy people. Customers love our products and services.

We welcome your feedback and would like to hear from you at:

Leave us a review or for inquiries please contact info@xcastlabs.com.

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XCast Named Top Ten VoIP Provider

As seen in Enterprise Networking Magazine, March 02, 2020

The advent of the Internet has revolutionized telecoms landscape by making Voice over Internet Protocol (VoIP) available, but the development of cloud-based management systems and the proliferation of mobile devices have transformed the telecom landscape even further. Whereas before it would take an enormous amount of hardware and months of setting up to put a business telecoms network into play, now it takes minutes with a cloudbased VoIP solution. Bolstered by such innovations, the costs have gone down significantly due to the lack of need to invest in infrastructure, meaning that the latest telecoms solutions for business are incredibly accessible and very cost-effective. To qualify for inclusion in the VoIP category, a product must provide VoIP PBX systems for businesses and offer a VoIP softphone application, offer necessary hardware when a solution requires it and would include features that assist in regulating incoming calls.

The hardware required for a given VoIP solution can vary as some providers require clients to use their specific phone system, while others may be used with any type of proprietary VoIP phone. More sophisticated providers offer a highly scalable, end-to-end unified communications platform designed for larger enterprises offering more reach and flexibility compared to point tools for collaboration, live chat, and web conferencing. To help organizations and leaders select the best vendors and advance their business initiatives, Enterprise Networking Magazine’s editorial board has assessed and shortlisted VoIP Solution Providers that are at the forefront of providing cuttingedge technology solutions. These companies offer robust products coupled with innovative strategies that are distinctively prominent in the field. We present to you “Top 10 VoIP Solution Providers – 2020”.

XCast Labs Reliable Partner for Full-suite VoIP Solutions

XCast Labs is a pioneer in providing telephony services to enterprises and consumers by leveraging its expertise in VoIP technologies. Founded by a tech duo—Patricia Mathis, its Executive Chairperson, and Vladimir Smelyansky, the CTO—XCast has been the early innovators in communication technologies since 2002. Exhibiting extraordinary potential and enthusiasm, the duo holds the legacy of demonstrating the power of speech recognition technology back in 1990s. Later on, they worked on deploying Soft switch into a major carrier network with the groundbreaking SIP-based technology for the first time in the history. This powerful legacy led the way for XCast’s formation and evolution as a pioneer in delivering VoIP solutions.

“We offer a full suite of SIP compliant VoIP services, including Hosted IP-PBX and SIP Trunking,” says Patricia. XCast’s key advantage over the competition has been the intelligent VoIP network that allows it to ensure quality, reliability, and flexibility of its offerings.

As a service provider in the VoIP space that works with multiple devices, XCast ensures that all devices adhere to the existing standards. In cases where devices do not comply with current standards, the company works on resolving the issues with source parties of these devices. XCast goes the extra mile in making sure that the devices fit for interoperability. For instance, even though certain headers may not be required according to the existing standards, it is mandatory for particular device’s hassle-free operations. In such scenarios, XCast builds headers to make the device ready for operation. The flexibility to alter its product allows XCast to support a wide range of different devices.

To deliver uninterrupted services for its customers, XCast is always committed to ensuring the reliability of its network. The offered products perform at par with the most reliable landline legacy solutions. XCast’s network is designed such that it greatly reduces Internet instability. It is done by utilizing multiple tier 1 providers, automatic monitoring the connection and ability to alter provider for a particular group of customers. For example, if one of the ISPs has a bad interconnection with the Internet backbone, XCast would look for multiple alternatives to find a working route(s) and redirect traffic of that ISP to it.The company has developed object-oriented client-server based system. That design enables XCast to package various capabilities as blocks or modules, allowing the easy appending relevant services with respect to the clients’ requirements. Although the company delivers solutions directly to clients, the majority of its business comes from white-labeled services through its reseller network. XCast’s white-label approach allows resellers to leverage new marketing opportunities, expand their customer base while building brand loyalty, and increasing revenue. The company adopts a comprehensive approach while engaging with resellers, who have a unique set of customer base and requirements. By deploying an account team, XCast works closely with them, identifies their needs, and builds a solution for them.

With this unique approach under its sleeve, XCast caters to a wide range of verticals, including retail, hospital, hotel, bank, school, law firm, and city government. The company prides itself on a 100 percent success rate in assisting clients in streamlining their operations by using its robust network, which has even helped many businesses grow from scratch.

Envisioning the future, XCast is looking to penetrate other market segments, including the medical sector, by incorporating necessary innovations into its solution. From the technology standpoint, the company has rolled out its own cloud and migrated its products into the private cloud, identifying the lack of responsiveness and reliability associated with other exiting cloud services in providing phone services. Simultaneously, XCast is now working on moving some customers to its next-gen platform, on a trial run basis.

As a closing note, Smelyansky comments, “From the first years since our inception, we have been developing a strong intellectual property portfolio that is far ahead of the current technological advancements.” One among those is a technology that helps people to use a single password for all their banking functions, including web, cash card, and so on, instead of having different passwords. Popularizing these impactful technologies is always on the agenda of XCast.

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XCast’s Newest Feature – Voicemail To Text

XCast offers Voicemail to Text available as a Hosted PBX feature. PBX users can elect to have the voicemail transcription added to their voicemail alert delivered to their email. 

Contact us today and add this feature to your PBX Phone System!

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10 Most Prestigious Companies of the year 2021

CIO Bulletin selected XCast Labs as one of the 10 most prestigious companies of the year 2021!

Read the full article on the CIO Bulletin website which features our XCast Founder and Executive Chair, Patricia Mathis, and XCast Co-Founder and CTO, Vladimir Smelyansky.


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XCast Introduces PBX Desktop collaboration

XCast introduces PBX desktop collaboration.  Your PBX features will now extend to your PC or Mac for a convenient, powerful softphone. Make and manage your calls and conference calls from your desktop. The XCast Desktop phone can be used anywhere in the world with Internet.

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XCast Applications

The Attendant Console, Portals and Web Phone are easily accessible to customers through the Voice Control Panel. Find what you need with the touch of an icon, under the new Applications tab.  The XCast Voice Control Web Portal makes business easy!

For more information contact info@xcastlabs.com