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For businesses and organizations large and small, XCast’s versatile, proprietary VoIP technology delivers a broad spectrum of powerful, scalable, 21st century communications tools. Think XCast for the complete suite of highperformance, reliable, Internet telephone services – from telecom solutions via Hosted IP-PBX, to SIP trunking, carrier services and call center software solutions for white labeled resellers, agent partners, carriers and call centers.

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SOHO + Single User

Unlimited minutes of residential, high-quality VoIP calls anywhere in the Continental US, Canada, Hawaii, Puerto Rico and US Virgin Islands.

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Cloud Contact Center

XCast’s Cloud Contact Center offers full control over powerful, built-in features that boost productivity, customer loyalty, and business agility without requiring specialized IT skills.

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Data Services

XCast Data Services bring the right network services and weaves them into a comprehensive solution for your business or enterprise.

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Big Events + Conferences

XCast's Event and Large Conference Meeting solution is suited to groups of 10-10K participants. Reach exponentially more people than standard, inbound conferences or Webcast platforms.

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Why XCast?

We were the first and still the best. For nearly three decades, our engineers have been blazing trails in unified communications.  Our founding team first demonstrated the power of speech recognition technology in the mid-1990s and introduced the world’s first digital Personal Assistant.  By 2000 we had developed and introduced the first soft switch into a major carrier network and two years later launched the first ground-breaking and completely hosted SIP-based voice services.

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News

Call center agent

XCast introduces Customer Call Back Option

Hosted PBX accounts now have a customer call back option. This ACD Call-Back feature gives callers the option for an automated call back based on wait times for an available agent. So a caller can wait for an agent or hang up and receive a call-back when an agent becomes available.  To begin using, a customer will need to set up their ACD queue.  For questions, please contact support at 800-254-3109 or to set up a new account, email sales@xcastlabs.com.

Call blocking features

Another XCastLabs first! Complete Call Management and Robocall Blocking

Our newly released unique and patent protected feature provides end users complete call management.  When this feature is enabled, callers are prompted to press a digit before being connected.  Every time someone successfully completes the CAPTCHA, their number will automatically get added to your Contact list. The system remembers their response so they will not be continually presented with that message.  Calls that can’t dial a digit will be disconnected. You can also add contacts in advance to your Contact

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Microsoft Teams Direct Routing

Microsoft Teams Integration

Address trunk accounts can now be set up to support Direct Routing. This allows users to place and receive calls from within Microsoft Teams. When such calls are made they will be routed through their Address Trunk account, utilizing the service plans and rates that are active on that account.  This integration allows organizations to utilize MS Teams as an office phone system. Easily add this service anytime. For new customers contact sales@xcastlabs.com. If you’re an existing customer, contact our

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