DATA SERVICES
Custom connectivity solutions for business or enterprise
– Cloud contact center
– Superb campaign management
– Innovative solutions for fundraising
DATA SERVICES
Custom connectivity solutions for business or enterprise
– Cloud contact center
– Superb campaign management
– Innovative solutions for fundraising
XCast Advantage
Customized solutions deliver maximum savings
All XCast data solutions are designed and deployed to meet your unique needs for optimizing network efficiency, quality and reduced costs. We utilize only the best providers everywhere for US national coverage and international locations.
Cloud contact center solutions
The award-winning, one-stop, sophisticated contact center platform your company needs to succeed.
World-class campaign management
XCast provides leading-edge capabilities that manage complex tasks with ease, while boosting your business efficiency and measurably improving ROI.
Our data services include
- Internet access
- MPLS
- Private networking
- T-1 services
- Ethernet services
- Private line
- SD-WAN
Data Services Features
Comprehensive network services solution for your business or enterprise.
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- Inbound/outbound blending
- Agent desktop with telephony, agent state controls and scripting
- Record-level, regulatory compliance
- Computer telephony integration (CTI)
- High-availability options
- Integrated audio recording
- Real-time audio and screen monitoring
- Omni-channel, real-time and historical reporting with customizable supervisor views and reports
- Real-time or delayed verification
- VoIP, IP-telephony, converged or TDM platform