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Call center agent Customer Call Back Option

XCast Labs introduces the ACD Callback Option for Hosted PBX service.

This feature gives callers the option to wait for an agent or hang up, while still maintaining their place in queue, and receive a callback when they get to the front of the queue.

If a callback from ACD fails (Busy, No-Answer) there will be 2 more attempts to reach the caller, with a 10-minute delay between attempts.

To begin using, a customer will need to set up their ACD queue on the ACD tab. The manual is available for download on our VCP support tab. For questions, please contact support at 800-254-3109 or to set up a new account, email