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Call center agent Customer Call Back Option

XCast Labs introduces the ACD Callback Option for Hosted PBX service.

This feature gives callers the option to wait for an agent or hang up, while still maintaining their place in queue, and receive a callback when they get to the front of the queue.

If a callback from ACD fails (Busy, No-Answer) there will be 2 more attempts to reach the caller, with a 10-minute delay between attempts.

To begin using, a customer will need to set up their ACD queue on the ACD tab. The manual is available for download on our VCP support tab. For questions, please contact support at 800-254-3109 or to set up a new account, email sales@xcastlabs.com.

Call blocking features Another XCastLabs first! Complete Call Management and Robocall Blocking

Our newly released unique and patent protected feature provides end users complete call management. 

When this feature is enabled, callers are prompted to press a digit before being connected.  Every time someone successfully completes the CAPTCHA, their number will automatically get added to your Contact list. The system remembers their response so they will not be continually presented with that message.  Calls that can’t dial a digit will be disconnected.

You can also add contacts in advance to your Contact list which will allow these authorized callers to bypass Captcha. This could be your pharmacy, doctors’ office, or school that send automated messages that can’t dial the Captcha. Get the calls you want and skip the ones you don’t.

The CONTACTS TAB replaced the Speed Dial tab and is a collaboration with Captcha.  Here you can assign special attributes to calls such as speed dial, type of call rejection, ring style, Do Not Disturb, and robocall screening.

Captcha is available to PBX and Single-line customers.


Do not accept calls from anonymous callers

No Caller ID, no problem. We have an option for that too. If an inbound call is not signed such as international calls or the attestation level is below A, the call will be sent to voicemail. These call blocking features are located in the Features tab of the Voice Control Panel.

For assistance adding this feature to your existing service, please contact support@xcastlabs.com or 800-254-3109. For new customers, please reach out to our sales department at sales@xcastlabs.com or call 844-853-3390.

Our current promotions include these call blocking features!

Microsoft Teams Direct Routing Microsoft Teams Integration

Address trunk accounts can now be set up to support Direct Routing. This allows users to place and receive calls from within Microsoft Teams.

When such calls are made they will be routed through their Address Trunk account, utilizing the service plans and rates that are active on that account. 

This integration allows organizations to utilize MS Teams as an office phone system.

Easily add this service anytime. For new customers contact sales@xcastlabs.com. If you’re an existing customer, contact our customer care team at support@xcastlabs.com


Check out other available Sip Trunk features here.

If you’re new to Microsoft Teams, learn more by visiting their website.

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10 Most Prestigious Companies of the year 2021

CIO Bulletin selected XCast Labs as one of the 10 most prestigious companies of the year 2021!

Read the full article on the CIO Bulletin website which features our XCast Founder and Executive Chair, Patricia Mathis, and XCast Co-Founder and CTO, Vladimir Smelyansky.


XCast Introduces PBX Desktop collaboration

XCast introduces PBX desktop collaboration.  Your PBX features will now extend to your PC or Mac for a convenient, powerful softphone. Make and manage your calls and conference calls from your desktop. The XCast Desktop phone can be used anywhere in the world with Internet.

XCast Applications

The Attendant Console, Portals and Web Phone are easily accessible to customers through the Voice Control Panel. Find what you need with the touch of an icon, under the new Applications tab.  The XCast Voice Control Web Portal makes business easy!

For more information contact info@xcastlabs.com

XCast Awarded New Patent

Our newest patent prevents call loops for wholesale VoIP termination. This feature was first introduced several years ago by the XCast engineering team and is one of several patents awarded to XCast.  XCast’s innovative technology provides call loop detection and prevention for VoIP SIP-based wholesale traffic termination when multiple carriers are involved in handling the same phone call.