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XCast Advantage

How does XCast’s Cloud Contact Center work?

XCast Cloud Contact Center offers more functionality than traditional hardware at a fraction of the cost. Our solution leverages the “cloud” model to deliver a customizable and easy to use Call Center Solution. This solution will provide your clients with the tools they’ll need to enhance their customer experience and deliver world-class support.

XCast Advantage

How does XCast’s Cloud Contact Center work?

XCast Cloud Contact Center offers more functionality than traditional hardware at a fraction of the cost. Our solution leverages the “cloud” model to deliver a customizable and easy to use Call Center Solution. This solution will provide your clients with the tools they’ll need to enhance their customer experience and deliver world-class support.

Cloud Contact Center Solutions

The award-winning, one-stop, sophisticated contact center platform your company needs to succeed.

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  • Inbound/Outbound blending
  • Agent Desktop with telephony, agent state controls and agent scripting
  • Record level regulatory compliance
  • Computer Telephony Integration (CTI)
  • High availability options
  • Integrated audio recording
  • Real-time audio and screen monitoring
  • Omni Channel Real-time and historical reporting with customizable supervisor views and reports
  • Real-time or delayed verification
  • VoIP, IP-Telephony, converged or TDM platforms
  • Management Reporting Tools to maximize productivity, agent management and provide a superior customer experience

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