Cloud Contact Center Solutions

The award-winning All-In-One Contact Center platform your company needs.

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World Class

Campaign Management

Boost’s business efficiency and improves ROI

XCast Cloud Contact Center offers more functionality than traditional hardware at a fraction of the cost. Our solution leverages the “cloud” model to deliver a customizable and easy to use Call Center Solution. This solution will provide your clients with the tools they’ll need to enhance their customer experience and deliver world-class support.

Features

  • Inbound/Outbound blending
  • Agent Desktop with telephony, agent state controls & agent scripting
  • Record level regulatory compliance
  • Computer Telephony Integration (CTI)
  • High availability options
  • Integrated audio recording
  • Real-time audio and screen monitoring
  • Omni Channel Real-time & historical reporting with customizable supervisor views and reports
  • Real-time or delayed verification
  • VoIP, IP-Telephony, converged or TDM platforms

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