XCast now makes it possible for customers to have a full array of connective services—including Wireless, DSL, T-1 Services, Dedicated, Ethernet service and the OCx services. Each service has a different fit and levels of pricing and reliability. XCast utilizes only the best providers everywhere for US national coverage and International locations with competitive pricing and reliability. Our years of experience in voice and data services ensure a seamless process between engineering solutions, implementation and on-going support needs.
XCast now offers an award winning next generation Campaign Director All-In-One cloud and/or premise based Contact Center Solution. Our solution makes your agents more productive so they can sell more and deliver top-notch service. Our product delivers the advanced features and tools you need to compete and deliver as best-in-class. When combined with our best in class carrier services, XCast has the most effective solutions for call centers of 5 to 1000+ agents. Ask for a demo today.
XCast integrates business communications into the SalesForce environment to improve sales and agent productivity, increase call efficiency and redefine the sales and customer experience. Efficiency and accuracy are improved. Easy to set up and configure with no software to download, the end user is quickly ready to enjoy the benefits of ease of use. Contacts and information are always up to date with integrated notes, no fumbling for information with incoming information with pop-up call screens and “click to dial” makes outbound calling fast and easy.
Zendesk, a best in class customer service platform, is designed for companies that want to create customer relationships that are more meaningful, personal and productive. This integration provides CSRs/Agent efficiency when receiving incoming calls with the automatic delivery of a full accounting caller’s trouble tickets and contact records. The time to process a caller request is reduced, Agents can enter notes during calls that eliminate the need to search for historical information. The result is speed, accuracy and improved customer service. Current XCast Hosted IP-PBX customers who want to try this new feature should contact our customer support team to learn how to enable this feature.