Customer Experiences
Avenue Broadband
Avenue Broadband is a Cable MSO
"With the help and deep technical skill of XCast Labs, we were able to launch our voice service almost effortlessly. We had limited telephony experience, so their training and ongoing support have been critical to our success. Their back office systems, wide variety of applications, and their willingness to make things work the way we need them to is exceptional. Any company wanting to offer high-quality Digital Voice and Video services to their customers should seriously consider XCast Labs as their Service Provider."
Mary Iafrate
Vice President & General Manager
Indiana / Illinois
Telescope, Inc.
Telescope, Inc. is a 5300+ port SIP Trunking customer specializing in media and IVR applications
"We work in the media and agency sectors and have a challenging set of clients with very specific needs. XCast has been very helpful in working with us to meet many of our key clients' challenges. Our products are better due to the teamwork, dedication, and approach XCast employs in working with us. It is this kind of relationship with our partners that drives innovation."
Troy Sample
CRO
RPM, LLC
RPM is a multi-location medical group
"We have multiple clinics in Nevada and California. XCast's IP-PBX allowed us to tie all these, plus our in, together into one, easy-to-manage phone system. We only get a single bill now, instead of multiple ones at each location. And we never have to pay a technician to come out and do moves, adds or changes – we just call XCast and it's done within a few hours!
The CallBlast feature is a huge money-saver for us compared to what we used to pay AT&T for call forwarding. And being able to dial any doctor, anywhere, with just a 3-digit extension is great!"
Robert P.
CEO
ITS
Integrated Telemanagement Services (CLEC)
"As a CLEC since 1991, we are constantly looking to keep abreast of the changes in technology in the telecommunications industry. With VoIP's emergence, we began researching our service provider options in 2005. Our decision to partner with XCast Labs has proven to be exactly what we were looking for.
As we deal exclusively in the SMB space, our deployment of XCast's Hosted IP-PBX product has quickly evolved to a place where it is considered our "Signature" product. We have over 1000 users on the platform and are adding more seats every week.
XCast has been extremely receptive to our feedback and has developed custom applications per our requests. Much of this is due to feedback from our customers and distributors who are in the field and using the product daily. Their willingness to customize the platform sets XCast apart from many of the 'out of the box' softswitch offerings."
Rick Minyard
Executive Vice President
Major Religious Organization
A 2200+ port SIP Trunking customer with multiple locations around the world (name not disclosed on request)
"Xcast has provided us with exceptional SIP Trunking service, working with us to meet our technical needs as well as handle our substantial traffic volume. I have used other SIP providers and they have either not been able to provide all the services that we needed or to handle our call volume.
As an example, we required International DIDs in many countries in order to facilitate our operations. In countries where these were not immediately available, Xcast went and secured them and got us up and running. Now even in areas like Russia where we used to get almost no calls due to high international rates, people can now contact us easily by just calling our local Russian number. Xcast service is usually remarkably smooth sailing, but when we do need something added or fixed, they are always available and work with us to get it sorted out as fast as possible."
Jeremy Weibert
Senior Director of Communications
Metropolitan Churches
Metropolitan Community Churches
"We used to spend hundreds of dollars per month just on calls between our churches and offices, and our accountant spent about half her time auditing the pile of telecom-related bills we got every month. With XCast, our internal call costs went down to $0 and our invoices went down to one.
The other thing that really impresses me is the quality of their service. We were very concerned that VoIP would be unreliable, so we've been very pleased at having no service interruptions in over three years."
Carlos C.
Director of Global Community Building